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Getting Started Guide

Livedrive Dictionary

This dictionary is intended to provide our customers a general
understanding of some of the terms we use here at Livedrive.



An affiliate is a type of marketing which allows online businesses to be rewarded for each visitor
or customer brought about by their own marketing efforts. The Livedrive affiliate programme
pays commission every time you refer a new customer to any of our accounts. For more
information please go to: http://www.ascentive.com/partners/affiliate-program/.


Apps is an abbreviation of application. An app (application) is computer software designed to
help you perform specific tasks. Most today is the mobile apps. For more information on
Livedrive mobile apps, click the link here.

Additional Computer

In Livedrive terms, an additional computer (Mac or PC) is a purchased bolt on that allows you to
back up another computer.



Backup is mirrored copy of the files/folders you select; Livedrive Backups are not to be used for
archiving. You must at all times hold an original copy of the data in the original location on the
system it was backed up from. If you delete files from your computer that have been backed up
we will remove the corresponding backup from our servers.


Briefcase allows you to access the same files from any computer provided that you have
Livedrive installed or via the web portal. This is manual process of copying files into the
briefcase; the changes made to files within the briefcase do not sync back to the original
location of the file. You can store files within your briefcase as online files therefore not taking
up space on your hardrive. Ascentive does not currently offer this service.


The bandwidth refers to the term used to describe the amount of data that can be transferred
over your Internet connection. Please contact your Internet Service Provider for more


A web browser is often known as a browser, which allows you to access the Internet. Some
common browsers include Internet Explorer, Google Chrome, Firefox and Safari.


A blog is discussion or information published on a site. Ascentive’s blog can be found via http://blog.ascentive.com/

Bolt On

A bolt on is an additional feature which is chargeable such as a device or storage space.
Purchased are made via your web portal.

Backup Set

In Livedrive terms, a backup set is a backup of a computer that is listed on your web portal.



A cache stores recently-used data information on your computer so that it can be accessed
extremely fast. A cache is used for the Briefcase product for storage of local files (~LD).

Control Panel

The control panel is part of your Livedrive desktop software for the configuration and settings of

Connection Speed

The connection speed indicates how fast you will be able to transfer information from the
internet to your computer.


CPU stands for Central Processing Unit. The hardware is the brains of the computer and is
responsible for processing instructions of a computer program by performing operations.

Client Software

A client is an application or system that accesses a service made available by a server, e.g.
Livedrive desktop client software.



A database is a data structure that stores organised information.

Data Centre

A data centre is a facility used to house computer systems and associated components.
Livedrive offices and data centres are all based in the UK. We have multiple low-latency/highbandwidth links which allow customers around the world to transfer their data at high speeds wherever they are in the world.


Download is the process in which data is sent from your computer from a remote system such
as a server. Download is the opposite of upload.


DRM stands for Digital Rights Management and is used by copyright holders to limit the use of
digital content and devices after sale. Livedrive cannot stream any music or video files that
contain DRM.


In Livedrive terms, de-duplication technology of files you have already uploaded will not need to
be re-transmitted as they exist on our servers. These files will appear in the transfer queue and
then appear to upload almost instantly provided you select the same data.

Detailed Status

The detailed status window found on the Livedrive control panel displays the current status
(upload/download) of your files.


Exchange Server

Exchange is Microsoft email product that acts as the central host for emails. This product sits on
a server. Livedrive does not backup exchange server as it is a live database.


Encryption is defined as the coding of information so that is cannot be read by a third party. It is
used for securing websites and also a medium of data transfer. The Livedrive network is
protected by enterprise-grade firewalls ensuring that once your data is on our servers only the
people you want to access your data can.

Files stored on our servers are encrypted, using military grade, AES-256 encryption, so in the
very unlikely event that someone compromised our data storage and stole any data it would be
meaningless. This storage encryption is done by our web service on receipt of the file, rather
than by the Desktop Software on your PC to allow you to be able to, e.g. view files through the
web portal, to download the unencrypted files directly from the web portal etc.

External USB HD

An external hardrive (HD) are devices that are connected to your computer via USB. These
devices can be backed up free of charge provided you have a Backup or Pro Suite.

Email to Livedrive

Livedrive gives you the ability to email your files directly to Briefcase.



FTP stands for File Transfer Protocol. It is a common method of transferring files via the
Internet from one computer to another. Pro Suite users can transfer files via FTP to the
Briefcase. You can connect to the FTP server via an FTP client such as Cyberduck, or via


A computer firewall limits the data and processes that can be passed through and protects from
any attacks from unauthorised users.


FotoFlexer is a third party application that allows you to edit images within your Briefcase


Hard drive

A hard drive refers to a device that is used for storing and retrieving data. It is sometimes
referred to as hard disk drive.

Hard disk

A hard disk refers to the actual disks inside of the hardrive.


HTTP stands for HyperText Transfer Protocol. This is the protocol used to transfer data over the
Internet, e.g. http://.


HTTP stands for HyperText Transfer Protocol Secure. This is the same protocol as HTTP, used
to transfer data over the Internet. However it uses a SSL (secure layer socket) for security


In terms of Livedrive, is the software’s way of identifying a file on our servers.

Home Account

In Livedrive terms, home accounts are for single user sign in for Backup only, Briefcase only or
Pro suite accounts. For more information, please go to: http://www.livedrive.com/ForHome.


Integrity Check

An integrity check is run to check the integrity of data held within your local Livedrive database
against the files we hold on our servers, making sure that all files are synced accordingly.


An index is a list of data such as a group of files or database entries, which make searching of,
file more efficient. Livedrive Briefcase uses hash tags rather than indexing of files as it is a virtual drive.



Kbps stands for Kilobits per second and is used to measure data transfer speeds of bandwidth.
For more information please go to: http://blog.livedrive.com/2012/08/why-is-an-internet-speedof-125kbs-the-same-as-1mbps/


Kbps stands for Kilo Bytes per second and is used to measure data transfer speeds of
bandwidth. For more information please go to: http://blog.livedrive.com/2012/08/why-is-aninternet-speed-of-125kbs-the-same-as-1mbps/



Livedrive is a cloud storage service that allows users to access their files from anywhere in the
World. For more information please go to: http://www.ascentive.com/support/products/livedrive/

LAN Transfers

LAN stands for Local Area Network. LAN is a computer network limited to a small geographical
area such as an office building. Livedrive allows you to transfer Briefcase files between users
on the network and have logged onto Livedrive using the same credentials.

Local Files

Local files are files stored on your physical computer. Briefcase has the ability to store local files
as as well as store them on our servers as online files.



Metadata describes other data; it provides information about the content of data. E.g. a word
document metadata may contain information on when the data was lasted opened. This is
embedded into the file.


Mbps stands for Megabits per second and is used to measure data transfer speeds of
bandwidth. For more information please go to: http://blog.livedrive.com/2012/08/why-is-aninternet-speed-of-125kbs-the-same-as-1mbps/


Mbps stands for Mega Bytes per second and is used to measure data transfer speeds of
bandwidth. For more information please go to: http://blog.livedrive.com/2012/08/why-is-aninternet-speed-of-125kbs-the-same-as-1mbps/


MP3 stands for MPEG-1 Audio Layer-3. It is a compression type used for audio files. Livedrive
can stream .mp3 files via your web portal or mobile app.


NAS device

A NAS device also known as a Network-Attached Storage provides data access to a group of
users over a network. NAS devices can be backed up provided you have a Backup only or Pro Suite.



OST stands for Offline Storage Table. These files store messages, calendar events, and other
items with Microsoft software such as Outlook. However, .ost is a mirror image of your folders
on an Exchange Server rather than on your hardrive, e.g. .pst. Livedrive does not backup .ost

Online Files

Briefcase allows to you store files as online files. These files have a .ld extension and reduce the file size. Online files can be viewed online or by downloading the file to your computer.

Operating System

The Operating System also known as the OS, is software that communicates with the hardware
of a computer and allows applications and programs to run. Livedrive support Windows OS
2003 and above, and Mac 10.6 and above.



PST stands for Personal Storage Table and is the file format used to store messages, calendar
events, and other items with Microsoft software such as Outlook. This type of file can be backed
up, however files such as .ost cannot.

Pro Suite

Pro suite is a combination of both Backup and Briefcase products. With Pro Suite you have
unlimited storage space to backup up to 5 computers, 5TB of Briefcase space and can transfer
your files via FTP, SFTP or WebDAV. Ascentive currently does not offer this service.


In Livedrive terms, we are in partnership with some of the World’s biggest retailers such as
Currys, PC World and Dixons. For more information on becoming a partner with ascentive please go to: http://www.ascentive.com/partners/affiliate-program/.


A proxy is a system that acts as the middle man between your computer and our servers.
These are used mainly for business users.

Pending File

In Livedrive terms, a pending file is a file that is currently being queued to be uploaded. This is
displayed within your detailed status or status window on your desktop client software


A port is specific or isolated channel that data travels through on the firewall.

Personal Web Address

Your personal web address provides you quick and easy access to your Livedrive web portal
without having to login via our homepage.

Personal Email Address

A personal email address is a Livedrive email address that is used for the setup of Email to


Pilxr is a 3rd party service used by Livedrive for cloud-based set of image tools and utilities for
photo editing.


Raw Data

Raw data in Livedrive terms, are files that are true data files, e.g. documents, music, pictures,
videos, etc. Files such as app data, programs, applications and settings are not raw data files
but system files.

Restore Client

The restore client is used to restore any data within your backup. The restore client can be
found via your web portal or for Mac users can be found within the desktop client software.

Read Only

Read only is the ability to view the data but not modify or delete.

Read Write

Read only is the ability to view modify and delete data.


RAM stands for Random Access Memory. Every time a program is opened or run, it is loaded
from the hard drive into the RAM and can be read much faster from the here than the hard drive.


System Files

System files are computer files that are important to the operating system. As Livedrive only
stores raw data files, we advise customers not to backup system files, e.g. app data, documents
and settings, program files, etc.


SSL stands for Secure Sockets Layer. SSL is a secure protocol used for sending information
securely over the Internet.

Storage Space

Storage space is the amount of cloud space for the storage of your data files. E.g. Backup only accounts have unlimited storage whereas Briefcase only have 2TB of storage space.


Sync is for short for synchronise. Livedrive synchronises your data by integrity checks and
scheduled scans.

Scheduled Scan

A schedule scan is set to scan your stored data on computer and compare them to the files
stored on our servers; this usually occurs after the initial backup of your files has completed.
The configuration can be set via your Livedrive control panel.


A server is a computer hardware system dedicated to running one or more services to serve the
needs of the users connected to the server.

Speed Test

A speed test tests your Internet connection. Uploads are dependent on your connection to our servers. To test your connection, please go to http://www.speedtest.net/ and point the locator to London, UK. For more information please go to: http://blog.livedrive.com/2012/08/why-is-aninternet-speed-of-125kbs-the-same-as-1mbps/


Data streaming is commonly seen in forms of audio and video streaming and is when a
multimedia file can be played back without being completely downloaded first. The Livedrive
web portal and mobile app allows users to stream videos and music that are less than 1.5GB in size, in .mp3 format (music) and have no DRM.


SFTP is also known as SSH File Transfer Protocol and is used for the transfer of files similar to
FTP. Pro suite allows transfer of files via SFTP.

Sharing Accounts

These accounts are temporary accounts that are created upon the sharing of a private file or folder.


The status window found on the Livedrive control panel displays the current status
(upload/download) of your files.



Telnet is a user command for accessing remote computers. In Livedrive terms, this is used to
test whether your Internet connection to our Livedrive servers.



Upload is the process of sending data from your computer to a remote system such as a server.
Upload is the opposite process of download.


Virtual Drive

A virtual drive is a device that to the operating system appears to be an ordinary physical drive, however is limited to the capabilities of a physical drive such as indexing of files. Briefcase is a virtual drive.


VSS stands for Volume Shadow Copy Service is a Windows service for capturing and creating
snapshots called shadow copies. This allows Livedrive Backup to take snapshots of your data
before uploading.


Web Portal

Every Livedrive customer is provided with their own personal web portal to access their data,
edit documents online, check their account details, and much more.

Web Sharing

Web sharing gives you the ability to share your Briefcase files with users publicly or privately.
Sharing is a read only feature that requires the recipient of the file to download the file to view or


WebDav is short for Web-based Distribtued Authoring and Versioning that allows users to
collaboratively edit and manage files on remove web servers.



Zoho is a third party application used by Livedrive for editing documents within your Briefcase online.