Getting Errors Fixed

Below are the most common error messages with instructions on what to do to get your Ascentive software running (click on the message to see a solution).

Also check out our DLL and OCX errors to get you back on track right away!

• I lost my User ID and Password!
• I Can't Download!
• Can't Connect
• “Please insert Disk #2...”

[ See All   ]

• If you do not see your error number or message listed on this page, please let us know!
  Our staff will work quickly to resolve any problem.
• If your program created an
  Error Report, please Copy and Paste the report to us. The report will tell us exactly how and why the error occurred, and what version of the software you are running.

[ Report an error   ]

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Visit our Replacement Center

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Department for Help!
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