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About Ascentive

Based in exciting and energetic Center City Philadelphia amidst industry, art, and history, Ascentive has been providing our customers with easy-to-use PC performance products and services since 1999.

Improving your world, 1 faster PC at a time.

Ascentive is dedicated to providing cutting-edge software and live tech help services to help even the most inexperienced users easily optimize, clean up, and accelerate all aspects of their PC experience. We have received accolades from media organizations such as Tech TV and NBC, and since 1999 we have over 2 million paying customers in over 200 countries and counting.

Personal, On-Demand Customer Care

With a full and capable support staff, Ascentive is available to answer technical or software-related questions you may have — every day, year round. We take great pride in our excellent customer service, and no challenge is too big for our dedicated and experienced team.

Live Support 365 Fair Diagnosis Policy: Consumer Protection Provisions and $100 Compensation Award.

The Ascentive team is committed to providing the best possible support experience for every customer and potential customer. As part of this commitement, Ascentive has created a policy with specific guidelines for our Live Support 365 tech help services. Our goal is to ensure that every potential customer receives a Fair Diagnosis as stated in our compliance guidelines. Please click on the Fair Diagnosis Policy link below to review our policy.


Fair Diagnosis Policy

Certified by Industry Experts

Since its founding, Ascentive has been awarded many commendations from our peers and qualified industry professionals. Most recently, Ascentive was recognized as a Microsoft Certified Gold Partner. This acknowledgement recognizes that we are committed to providing our customers with the utmost technical proficiency so that they can experience the PC performance that they desire.

Meet Our Dedicated Team

Ascentive's team of almost 100 full-time employees is comprised of all-star software developers, inventive designers, and customer and technical support representatives you can count on, along with additional qualified professionals with diverse and interesting backgrounds, unique skills, and quality years of experience. Each of Ascentive's teammates is motivated by the same hope of improving your world, one faster PC at a time.

ADAM SCHRAN, Chief Executive Officer

As Founder & CEO, Adam has been dedicated to growing Ascentive's products, market, and mission since 1999. He's also an accomplished pilot, traveler, entrepreneur, philanthropist, and non-profit Board Member at Covenant House.

KEVIN HANLEY, VP of Marketing

With over 12 years' experience creating marketing strategies for large & small brands using digital & traditional media; Kevin is responsible for the overall cost effective growth of Ascentive's customer base.

TONY MCMAHON, Head of Creative,
Analytics & Product Development

Having joined Ascentive in 2005 and with over 13 years of web testing, analytics and e-commerce experience, Tony manages the development team behind our world-class PC performance software and keeps Ascentive on the front lines of ecommerce communications.

ROSS LOGAN, Head of Information Technology

Joining Ascentive in 2008 and having over 16 years of professional systems administration, networking, & IT experience, Ross heads the Information Technology Department at Ascentive. He keeps our servers healthily humming, and ensures that our technology infrastructure remains on the cutting edge.

 

SHANNA RAMSDELL

A recent graduate of Albright College, Shanna leads the company’s Technician Administration. She serves as a bridge connecting the Technician department to the rest of the company, and strives to make the service we offer to our customers efficient and pleasant.

 

BECKY BOUDWIN, Director of New Business Development

Becky manages the implementation of exciting startup projects, including developing and launching new products and their corresponding websites, companion products, and e-literature. She also authors scripts, website text, marketing materials, and e-courses, and she oversees the coaching and application of a training curriculum for sales agents.

MICHELE SEGALL, Executive Assistant and Office Manager

 

Ascentive's Home: The City of Brotherly Love

Located in the heart of downtown Philadelphia, Ascentive fosters an environment of creativity and support. Set high in the sky in one of the top buildings in Philly, we look out over fast-paced city life on the streets below and replicate that pace in our office. The bold, modern style of our office décor, abstract art, and state-of-the-art telescope reflect our team's innovation, visions, and ability to think differently and daringly. When we aren't hard at work, our team loves to explore the excellent restaurants, events, and culture right outside our front door. We are bordered by the top-ranked industry in the Metro Philadelphia area and easily accessible by public transportation.