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Technical Help - Mobile Devices

Windows 8 Guide

Why Do I Get the Error "invalid account type" When Signing into the Mobile Application?

This appears if you have installed the incorrect app for your account type.

Where Can I Find the Windows 8 App? - How To Install

The Windows 8 app is supported on Windows 8 computers and tablets.

Currently the app is not supported on Windows 8 mobile phones as it is in the development stages for a later release. For any updates, please visit our blog.                            

The app can be found within the Windows 8 store. To install:

To install:

  1. Click on the Store application
  2. Search Livedrive
  3. Click Install
  4. Once installed, click on Livedrive on your Start menu
  5. Then login!


I can't login using the Windows 8 app

If you are having issues logging in once the app has been installed, please follow these steps:

  1. Navigate to the Start screen
  2. Find the Livedrive app
  3. Hold CTRL right click your mouse OR if you have a touch screen monitor, click on in the right hand corner of the app icon and drag down until a tick appears in the corner.
  4. Click Uninstall
  5. Once uninstalled, reinstall the app from the Windows 8 app store. For help on installing the app, click here.
  6. Once reinstalled, login.

Livedrive should connect you to your Cloud account.

Still experiencing issues?

Our knowledgeable support team is available 24/7 to answer your questions via 1-215-989-4173. Call with the details of your issue.