What We Cover

Computers & Peripheral Support
LiveSupport 365 can help resolve problems that you may have with your PC and peripherals. We’ll troubleshoot and identify issues with slow-running PCs, error messages and more. We can also help with installing new devices and software, connecting printers or scanners and protecting your files.

Home Network Set-Up
LiveSupport 365 will help you set up a wireless network, establish firewall protection, set up a home network, add computers and PC-related devices to your network, troubleshoot high-speed internet connection and performance issues. When you need help with your home network, LiveSupport 365 will get you connected. 

Software Problems
LiveSupport 365 can help setup or troubleshoot the most popular software and Microsoft operating systems such as XP, 7, Vista, and Microsoft Office Suite. We’ll also help you install the latest updates, restore your system in the event of a crash or help you increase performance by optimizing your system.

PC Security
LiveSupport 365 can help resolve system performance and pop-up issues, identify and remove viruses and spyware, set up firewall protection, scan your PC for threats, secure your WiFi network, update your Internet browser, secure your online privacy and get advice on the best internet security solution. 

Internet Connection & VoIP Assistance
LiveSupport 365 will help install and configure your Internet & VoIP service, set up your email and IM accounts, fix performance problems and more. Whether you are just getting started or you’re having a world of trouble with the World Wide Web, we’ll get you back to smooth surfing in no time. 

MP3 Player Support
LiveSupport 365 will help you setup and use your MP3 player, transfer and manage your music collection, organize playlists, burn CDs and more. If your MP3 player isn’t playing nice, our technical know-how and problem resolution will be music to your ears. 

Testimonials

Since 1998, Ascentive Software has been used by hundreds of thousands of people and businesses, with registered customers in over 55 countries. If there is one thing they all share it is a love of our products. See the testimonials below to see what customer’s are saying about our live technical support, LiveSupport365.

"Somehow I got a virus on my computer. I could not get rid of it and contacted my previous tech support people. They initially told me it was gone, but the next day it was back. When I called again, they told me they could not do anything about it and I would have to bring my computer to the Geek Squad! What was I paying them for? A friend of mine recommended your company and I gave it a try. It took two techs and about five hours but they cleaned up my computer, got rid of the virus and now it is faster than it has ever been! To me, my experience with LiveSupport365 is what customer service is all about. Thank you for all your hard work on my behalf."

Jody - Long Neck, DE

"Both of the Ascentive technicians I have dealt with have been VERY helpful. "Joe Ellis" was most personable, understanding, and good at what he did. Praveen was obviously a computer expert. I could not have hoped for better support from these two gentlemen. I am very happy to highly recommend their services."

Wes Thomas, Maple Ridge, BC, Canada

"Simply the most knowledgeable and understanding support I have ever used and I have used several different sources."

K. Kane, Morrisville, PA

"My computer had been very slow and at times, unresponsive. A technician diagnosed my pc with running too many programs which I did not actually use or need. The problem has been fixed, and now, my computer is running like new."

Elena - PEI, Canada


Privacy Policy

LiveSupport 365 respects our customer’s privacy and recognizes your need to preserve the security of its customer’s information that may be submitted when they visit the LiveSupport 365 Website. “Personal information” is information that (i)is captured in any form (ii) is about you, or related to you ,(iii)can be linked to you. Examples of personal information are visitors name, telephone number, e-mail address and physical address, as well as other non-public information that is in connection with the foregoing. However, personal information does not include data that pertains to you, but can be sufficient enough to identify you.

As our customers expect us to act in a responsible manner, when you choose to provide LiveSupport 365 with information about yourself; LiveSupport 365 has made this policy to make sure all the information collected is not shared with any other person.

If a customer agrees to use any of the service(s) provided by LiveSupport 365 or registers online for the service, we (LiveSupport 365) will collect credit card information and other payment information to successfully complete the process of registration. This will require us to share username, credit card number, expiration date, and billing address with a credit card processing company. Also in order to complete the payment processing we may transfer or disclose this payment information to that extent.

Computer System Information:

LiveSupport 365 Subscriber: We may ask the subscriber for the necessary information related to his (her) computer and other peripherals connected to it. The information may include date of purchase of your computer, make and model, and or any computer hardware, software or peripherals attached to it, condition of the computer, system and registry data about software installation and hardware configuration, and error tracking files. Conventionally this information is necessary to provide complete resolution of the issue, and also to help us update and improve our supported product list.

Remote Access: We may request for the problem to be resolved by taking control of your computer. LiveSupport 365 uses secure and qualified tools which will allow the customer to grant control of their computer to one of our experts remotely via internet, so that the expert can diagnose and fix the problems. However Experts are not allowed to use the remote access software until and unless they are well trained on its use, and the customer has consented to grant remote access to their computer. Our experts will not use the remote access tool to obtain confidential or sensitive information stored on the customer’s computer or network, consciously destroy information on the customer’s computer or network, or cause the customer to experience system problems. Use of Remote Access is also subject to the terms of use in respective software license agreements.

Live Help session records: LiveSupport 365 reserves the right to monitor on line and off-line sessions between the customer and a Technical Support Executive “expert” for quality control of the service provided to the customer by the Technical Support Executive. The session records will also be used to improve the service, build a support knowledge base and or to conduct internal market research. However session record data will not be in related with personally identifiable data about individual customers.

Cookies: A cookie is a message given to a web browser by a web server. The message is stored in text files by the browser. The primary purpose of cookies is to identify users and possibly prepare customized web pages for them. Usage of the cookie is no way related to any personally identification, while on our site and cannot breach the privacy of our customers.

Log files: We use IP addresses to analyze trends, administer the site, track user movement, and gather broad demographic information for a combined group of users. Sharing: We will share accumulated demographic information with our partners and advertisers. However this is not linked to any personal information that can identify any individual person, unless specifically required to allow the use of specific widgets within the toolbar.

From time to time we may ask customers to participate in surveys or contests. The customer always has a choice whether or not to disclose information as participation in these surveys is completely voluntary. This may include information such as name and shipping address and also demographic information such as zip code. Survey information will be used for the sole purpose of monitoring and improving the use and satisfaction of this toolbar and the LiveSupport 365 services.

We do not collect or maintain information on our website from or sell products to those we actually know are under the age of 13. We also recommend you to ask your parent or guardian to assist you in using our services if you are under the age of 13.

Security

Our Web site is secure and we take every precaution to protect the information of customers. When customers submit sensitive information via the web site, the information is protected both on-line and off-line. When our registration form asks customers to enter sensitive information (such as a credit card number), the information is encrypted and is protected with encryption software meeting all current industry standards. While we use encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, a customer service representative) are granted access to personally identifiable information. Our employees use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to user information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new Policy are added, our employees are notified and reminded about the importance we place on privacy, and what they can do to ensure our customers’ information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment.

Supplementation of Information

In order for this Web site to properly fulfill its obligation to our customers, it is necessary for us to supplement the information we receive with information from Third party sources.

For example, to determine our user’s creditworthiness, we may use their name and other related information to request a credit report. Once we determine user creditworthiness, this document is destroyed.

Special Offers – We send all new members a welcoming e-mail. Established members will occasionally receive information on products, services, special deals, and newsletters. Correction/Updating Personal Information – If a customer’s personally information changes (such as user zip code), or if the customer no longer desires the Service, we will remove you from our mailing list. This can be done at the Profile page.

Notification of Changes –LiveSupport 365 reserves the right to update this Privacy Policy at any time by posting changes online without notice to you. The most current version of the Privacy Policy can be reviewed on our Web site www.ascentive.com/products/home_user_center/livesupport365/privacy.html. It is your responsibility to refer to this Privacy Policy before submitting any information on the website. Submitting your information after such changes to the Privacy Policy constitutes acceptance of those posted changes. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify our customers via e-mail. We will use the information in accordance with this privacy policy under which the information was collected.

If any customer has a questions about the privacy Policy at our Web site, feel free to email us at live365@ascentive.com