Download Center

Replacing and Updating Software

Most people are able to download from these locations right away. If you have trouble downloading from this server, you're probably accessing the net during peak time — you will probably have better luck in the early morning or later in the evening. We suggest trying several times over the next few days, and if you still don't successfully get the install package, let us know, and we will email you a copy.

Replacing RAMrocket, webROCKET, and WinRocket:

If you are having trouble downloading from your Download center or need replacements for webROCKET, WinRocket, or RAMrocket, please email Ascentive's support team with your Order Reference Number(s) (found on your receipt). You may be eligible for free replacements by download.

If you do not have your order reference number, please send us your name, the email address used to place the order, the last six (6) digits of the card number used, the name on the card, and your full address (where the credit card statements are mailed).

We will need this information to locate your order and to verify your identity.

Once we know who you are and what you have ordered, we can set you up with our alternate download instructions. We can even send you the install packages via email attachment. Just let us know!

*Note: To qualify for a free download, you must have the EDS service, or have purchased within the last 60 days.