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Frequently Asked Questions
Install FAQ
Click on a question below for your answer:
- The software that I downloaded will not install correctly.
- I can't find my Serial Numbers!
- My Serial Numbers do not work!
- My computer is not automatically rebooting.
1. The software that I downloaded will not install correctly.
If your installer download is giving you error messages or does not respond, please click here.
2. I can't find my Serial Numbers!
Please click here for more information about your Serial Numbers.
3. My Serial Numbers do not work!
Please click here for more information about your Serial Numbers.
4. My computer is not automatically rebooting.
It is necessary to reboot when you have installed software or optimized your computer. Not all computers will reboot automatically from the software, so it's ok to use the reset button and run scan disk if Windows prompts you to do so. You may also select “no” when prompted to restart your computer and use the Windows Start Menu restart instead. You will only need to reboot when you are installing the software or using the program to optimize your settings.
