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ActiveSpeed FAQ

1. Why do I need ActiveSpeed? What does it do?
2. I'm not seeing a speed increase. What should I do?
3. How does it speed up my Internet? I thought that my speed was limited by my connection type?
4. What Speed Mode should I use?
5. If I finish the Intelligent Mode to the Power Phase and then use a different Mode, will ActiveSpeed need to start all over again in the Learning Phase if I switch back to the Intelligent Mode?
6. Why is the first boost bar always at the bottom?
7. Why does the Intelligent Mode need to restart so many times?
8. Will I have to change my email address or lose my normal Internet service?
9. How do I use ActiveSpeed?

1. Why do I need ActiveSpeed? What does it do?
As an ActiveSpeed user, you can have a fully optimized Internet connection. Being a subscriber, you are part of a family of tens of thousands who can enjoy an accelerated Internet experience. ActiveSpeed can speed up everything you do on the Internet regardless of the speed of your Internet connection.

2. I'm not seeing a speed increase. What should I do?
Tip 1 — Intelligent Mode:
Have you tried optimizing in the Intelligent Mode yet? The Intelligent mode not only takes the guess work out of optimizing your system, but it can also give you the fastest rate possible for your Internet! Keep in mind that during the Learning Phase of this Mode, your system may run slower than normal. Once your machine begins the Power Phase (usually taking 5-6 restarts with ActiveSpeed running), your system will be fully optimized based on the preferences you have selected in Learning Phase.

You will still connect at the same rate — for example, a 28,800 bps connection — but data can come through at a much more efficient rate.

If you are using a modem to connect to the Internet, and you have a fax machine plugged in on the same line, it may degrade the quality of your line and slow down your Internet connection. Try unplugging the fax machine to see if it affects your Internet speed.

For online gaming, you will probably want the best PING time. In the Intelligent Mode under Smart Settings, slide the slider bar to the left for a faster reaction time.

When evaluating the improvements to your system, you should be sure that you are looking at the total download time, not the modem connection speed or download rate. Windows does not accurately calculate these last two measurements and will not reflect the modifications made by ActiveSpeed. You can test total elapsed time for transfers under approximately the same conditions by using the same time of day and connection speeds to perform these tests. Do a Quick Speed Test (under Speed Info) before you begin the Learning Phase and then again after you are in the Power Phase and compare!

Tip 2: Quick Optimize Mode:
For some users of ActiveSpeed, working in the Intelligent Mode may not always increase their Internet to its highest potential. If this is the case for you, one of ActiveSpeed's other Speed Modes can maximize the speed of your downloads. We encourage you to explore all of what ActiveSpeed has to offer for a faster, more efficient Internet!

To try an alternate Speed Mode, open the Speed Manager and select either Quick Optimize or Standard Modes.

The Quick Optimize Mode offers you the experience and reliability of webROCKET's Quick Optimization settings. Just select your connection type, choose an optimization method, and press Optimize Now. This Speed Mode offers a total of six (6) optimization methods for each connection type!

The Standard Mode allows Windows to manage some of the settings for ActiveSpeed. This Mode may be just what your system needs to attain the fastest download rate possible.

3. How does it speed up my Internet? I thought that my speed was limited by my connection type?
Unlike other “Internet boosters” that use caching technology (which doesn't actually increase overall Internet speed but can improve the loading of frequently visited pages), ActiveSpeed can improve everything you do on the Internet. ActiveSpeed actually modifies the transfer of data regardless of whether or not you have visited the page before. You would also notice this speed increase when using any type of Internet application (for example, but not limited to, reading email, web browsing, and downloading pictures and video). ActiveSpeed optimizes your current Internet connection on the Windows system level. Since it makes modifications on the system level, it can speed up everything you do on the internet but does not directly affect any of your Internet applications.

4. What Speed Mode should I use?
The easiest way to achieve your speed potential is to activate ActiveSpeed's Intelligent Mode. The Intelligent mode has two phases, the Learning Phase and the Power Phase. During the Learning Phase, ActiveSpeed will run several tests to learn about your Internet connection, requiring you to restart each time. The Internet may appear slower than usual during this phase. In the Power Phase, your Internet connection is fully optimized for the fastest speed.

5. If I finish the Intelligent Mode to the Power Phase and then use a different Mode, will ActiveSpeed need to start all over again in the Learning Phase if I switch back to the Intelligent Mode?
Yes. If you switch to the QuickOptimize Mode or Standard Mode, you will remove all of the settings that you achieved by running the Intelligent Mode. You may of course re-run the Intelligent Mode at any time.

6. Why is the first boost bar always at the bottom?
The ActiveSpeed boost bar will not climb unless you choose a Speed Mode and optimize your Internet connection. The first boost bar is a reminder that your system is not optimized.

7. Why does the Intelligent Mode need to restart so many times?
The Learning Phase of the Intelligent Mode has six phases. Each phase is a series of changes that requires Windows to restart after being made. Now, keep in mind that Windows must restart in order for changes to take effect, no matter the program or its manufacturer.

8. Will I have to change my email address or lose my normal Internet service?
No, ActiveSpeed uses your existing Internet service to speed up your downloads. You get to keep your old email address and ISP. In fact, you can still use your computer and Internet in the exact same way, but your downloads and web surfing can go much faster!

9. How do I use ActiveSpeed?
Click here to learn how to use ActiveSpeed.