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Welcome to Ascentive's Support Center!Customer Testimonial

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There are other download options available to you!

Did you have a problem downloading?
As much as 10% to 15% if people on the Internet have trouble downloading. It is not uncommon for there to be a problem one moment, only to have it gone in the next. Sometimes a problem can last all day for no apparent reason. This can happen no matter what type of connection you have.

Don't worry; it's not your fault!
Besides heavy traffic congesting networks, there may be other problems that you are unaware of, such as download management tools working incorrectly (trying to download from authenticated sites, for example). We know it can be frustrating! Rest assured it's not your fault, and there's a solution around the corner.

Download Solutions
Besides your Download Center, we can offer you links to our alternative download server. We can even send you the software as an email attachment. Just let us know you are having a problem and we'll set you up with an alternate means of getting the software to you.

Important Software Updates
are here for you!

Important updates for your Ascentive software have recently been released. These latest versions make available certain speed optimizations for newer network adapters and newer algorithms for an overall better performance boost. For the latest enhancements, features, and bug fixes, click here.

ActiveSpeed
ActiveSpeed
Version 7.1.5
Download Now!
PC SpeedScan
PC SpeedScan
Version 7.1.6
Download Now!

PC Scan & Sweep
PC Scan & Sweep
Version 7.1.9
Download Now!
Spyware Striker
Spyware Striker
Version 7.1.4
Download Now!


[ See all Software Updates ]

1. Your order information:

The following fields are not required. If you cannot locate this information you may leave these next three fields blank. However, please do enter this information if you have it so we can help you as quickly as possible!

Your Original Order Reference Number:

(example: A50512334676)

Most Recent Invoice Number:
(if you have one)

(example: # 157295796)

Credit Card Number:
(last six (6) digits)

(example: # 126456)

*Warning: If you do not include any of the above information, we may not be able to locate you in our database. If you can find this information, please add it to avoid delays.

 

2. Who are you?

Purchaser name:

Account/Sign in name:

Password:

Your E-Mail Address:

(example: myname@aol.com)

Re-type your E-Mail to confirm:

What Operating System do you use?

 

3. Which program or service are you writing about?

If you are writing about more than one program or service, please specify them in your message below.

ActiveSpeed
ActivePrivacy

ActiveDefender
ActiveSweep

webROCKET
RAMrocket

winROCKET
BeAware

ActiveTime
ActivePak

PC SpeedScan
Spyware Striker

Greenlight Guardian
Entire Order

 

4. Please choose a subject for this e-mail.

The subject should be a brief phrase written to alert the support team of the type of problem you are having (while the actual problem or question should be described in detail in the BODY of the e-mail).

If you have previously written e-mail to Ascentive and received a Tracking Number in your auto-response, please enter it into the subject line. By entering your tracking number, your e-mail will have a higher priority.

Subject:

 

5. Your Message

Please enter your message to Ascentive below. If you saw errors, be sure to include the exact error messages and error numbers with your e-mail and what you did to produce them. If you received an error report, be sure to COPY AND PASTE the entire message to us.

Check here if you would like a dated copy of your message to Ascentive
sent to you also.

 

6. Rate your experience

On a scale of 0 to 10, how would you rate your experience with us?

0 1 2 3 4 5 6 7 8 9 10
(poor) (fair) (great!)
 

7. Send Message

Before you hit the Send button, is all of your information correct?
Please double check everything, especially any numbers.

    

 

Today is Fri, Nov 20, 2009 6:23:13 PM
Your Computer's Unique Signature: [38.107.191.114] 38.107.191.114

 

Free Updates may be available for your software!

Click here to see which updates are available for you.

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