1-215-989-4173

Product Support FAQs Error Messages Download Center Contact Us

Contact Us

* See common Support questions

1. Your order information:

The following fields are not required. If you cannot locate this information you may leave these next three fields blank. However, please do enter this information if you have it so we can help you as quickly as possible!

Your Original Order Reference Number:

(example: A50512334676)
Most Recent Invoice Number:
(if you have one)

(example: # 157295796)

Credit Card Number:
(last four (4) digits)

(example: # 1264)

*Warning: If you do not include any of the above information, we may not be able to locate you in our database. If you can find this information, please add it to avoid delays.

 

2. Who are you?

Purchaser name:

Account/Sign in name:

Password:

Your E-Mail Address:

(example: myname@aol.com)

Re-type your E-Mail to confirm:

What Operating System do you use?

 

3. Which program or service are you writing about?

If you are writing about more than one program or service, please specify them in your message below.

ActiveSpeed
ActivePrivacy

ActiveDefender
ActiveSweep

webROCKET
RAMrocket

winROCKET
BeAware

ActiveTime
ActivePak

PC SpeedScan
Spyware Striker

Greenlight Guardian
Entire Order

 

4. Please choose a subject for this e-mail.

The subject should be a brief phrase written to alert the support team of the type of problem you are having (while the actual problem or question should be described in detail in the BODY of the e-mail).

If you have previously written e-mail to Ascentive and received a Tracking Number in your auto-response, please enter it into the subject line. By entering your tracking number, your e-mail will have a higher priority.

Subject:

 

5. Your Message

Please enter your message to Ascentive below. If you saw errors, be sure to include the exact error messages and error numbers with your e-mail and what you did to produce them. If you received an error report, be sure to COPY AND PASTE the entire message to us.

Check here if you would like a dated copy of your message to Ascentive
sent to you also.

 

6. Rate your experience

On a scale of 0 to 10, how would you rate your experience with us?

0 1 2 3 4 5 6 7 8 9 10
(poor) (fair) (great!)
 

7. Send Message

Before you hit the Send button, is all of your information correct?
Please double check everything, especially any numbers.

    

 

Today is Thu, Aug 17, 2017 12:44:41 AM
Your Computer's Unique Signature: [54.162.64.108] ec2-54-162-64-108.compute-1.amazonaws.com

 

Free Updates may be available for your software!

Click here to see which updates are available for you.

refer=, sh=, subj=, sendhere=, mailto=support@ascentive.com logproblem=