Leave Support Center: [HOME]  [TRY 4 - KEEP 1 FREE]  [TRUST AND PRIVACY]  [REVENUE PARTNERS]  [ADVANCED SEARCH]
Support Home
Contact us
Downloads & Replacements
Error Message?
Step-by-step Manuals
Site News
FAQ
 
Sometimes even the best of us hits a snag along the way. Use these troubleshooting guides if you are having a specific problem. Just click on the item that best describes the trouble you are having.
 
 
 

I need my serial numbers!

Your serial numbers can be found in the Ascentive Download Center where you downloaded your software. You will need to enter your order number and download code to access your order information. Your serial numbers are listed next to the software product names.

My Serial Numbers are not being Accepted!

To activate your software, you must enter in both your name and serial numbers exactly as they are shown at your download center.

*If you have misspelled your name when you placed your order, you must repeat the misspelled name to activate your software. Use the name (misspelled or not) exactly as it is shown at your download center. Your name and serial numbers are displayed at your Ascentive Download Center.

*It is easy to confuse the letters "D" (as in Dog), "O" (as in Opera), and 0 (the number Zero). For reference, Ascentive Serial numbers do not use the letter "O" (as in Opera). What you see is either the letter "D" (as in Dog) or the number "0" (Zero).

Using the copy & paste method on both your name and serial number will circumvent any typing errors you may be repeating.


• FIND YOUR ANSWER:
Enter a word or phrase to search for within our site:





Frequently Asked Questions
 
Error Messages & Solutions

Can't Find What You
Are Looking For?


E-mail our Support Department for Help!
Ascentive Representatives are available to answer your email inquiries!

Monday – Friday
9am – 5pm EST*

* Excluding Major Holidays






 

Click on "Live Support" to begin a live chat session with us.

If offline or unreachable, please email us!


Whether by email or LiveChat,
our Staff is Standing by
to Assist You.


Click here to contact our Billing Hotline.

Copyright © 1998-2008 Ascentive and its licensors. All rights reserved.
Windows is a registered trademark of Microsoft Corporation.