Leave Support Center: [HOME]  [TRY 4 - KEEP 1 FREE]  [TRUST AND PRIVACY]  [REVENUE PARTNERS]  [ADVANCED SEARCH]   Sometimes even the best of us hits a snag along the way. Use these troubleshooting guides if you are having a specific problem. Just click on the item that best describes the trouble you are having.     My computer is not automatically rebooting. It is necessary to reboot when you have installed software or optimized your computer. Not all computers will reboot automatically from the software, so it's ok to use the reset button and run scan disk if Windows prompts you to do so. You may also select "no" when prompted to restart your computer and use the Windows Start Menu restart instead. You will only need to reboot when you are installing the software or using the program to optimize your settings. • FIND YOUR ANSWER: Enter a word or phrase to search for within our site: Frequently Asked Questions   Error Messages & Solutions Can't Find What You Are Looking For? E-mail our Support Department for Help! Ascentive Representatives are available to answer your email inquiries! Monday – Friday 9am – 5pm EST* * Excluding Major Holidays Click on "Live Support" to begin a live chat session with us. If offline or unreachable, please email us! Whether by email or LiveChat, our Staff is Standing by to Assist You. Click here to contact our Billing Hotline. Copyright © 1998-2008 Ascentive and its licensors. All rights reserved. Windows is a registered trademark of Microsoft Corporation.