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Sometimes even the best of us hits a snag along the way. Use these troubleshooting guides if you are having a specific problem. Just click on the item that best describes the trouble you are having.
 
 
 

I'm being asked for a reorder code.

To prevent credit card fraud and accidental duplicate orders, we require a reorder code when you make additional purchases using the same credit card.

To obtain a reorder code, contact Ascentive with the last 6 digits of the credit card in question and request a reorder code to continue with your purchase.

REMEMBER, you only need a reorder code if you would like to place a second order and be charged a second time. As an Ascentive customer, you may be eligible for a free replacement. Please contact us first before you place an additional order to see if you qualify for a free replacement.

* Click here for more information about replacing your software.


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