Error Message

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Errors are rare, but sometimes they do happen. We know you want to get on with your life and enhancing your online experience with your Ascentive products. These guides are here to get you back on track right away.


	How to Use This Page... Listed in the two sections below are the most common error messages with instructions on what to do to get your Ascentive software running (click on the message to see a solution). The second section lists some of the Microsoft Windows library files that your system may be missing (they have file names that end in .OCX or .DLL). Your operating system will need these to be able to run certain types of programs, including your Ascentive software. If you do not see your error number or message listed here, please let us know! Our staff will work quickly to resolve any problem. If your program created an Error Report, please Copy and Paste the report to us. The report will tell us exactly how and why the error occurred, and what version of the software you are running. * Click here to report an error that is not listed on this page.


	I'm Seeing an Error Message! Click Below for an solution to an error message regarding: Error #-2147024770 Error #-2147221231 Error #10000 Error #48 Error #713 Error #53 Error #339 Error #429 - ActiveX component can't create object BeAware - Remote Installer Connection Failure Runtime Error 340 "Control array element '36' doesn't exist" A required Language File could not be found Not Connected / Can't Login Serial Numbers (lost or not working) Using Greenlight Guardian, my email client is giving me an error that it cannot connect to 'localhost' to get my messages. "...not a valid Win32 Application" "Please insert Disk #2..." "QuickTime could not open the file..." "[PROGRAM] has caused an error in Windows and is shutting down" Plugin Error (or requested Plugin could not be found) Authenticode Signature not found * Click here to report an error that is not listed on this page.

Library Files (DLL and OCX errors)

Click Below for a solution to an error message regarding:

MSSTDFMT.DLL (error 713)

.DLL or .OCX file not listed above

* Click here to report an error that is not listed on this page.

	Frequently Asked Questions

	Error Messages & Solutions

Most common Problems:

Important software updates!

Important updates for your Ascentive software have recently been released.

These latest versions make available certain speed optimizations for newer network adapters and newer algorithms for an overall better performance boost. For the latest enhancements, features, and bug fixes, click here.