Leave Support Center: [HOME]  [TRY 4 - KEEP 1 FREE]  [TRUST AND PRIVACY]  [REVENUE PARTNERS]  [ADVANCED SEARCH]   Sometimes even the best of us hits a snag along the way. Use these troubleshooting guides if you are having a specific problem. Just click on the item that best describes the trouble you are having.     My computer screen is completely blank. Your Computer or Montior power switch is set to the off position. Please be sure they are both set to the on position so you can continue using your Ascentive software. • FIND YOUR ANSWER: Enter a word or phrase to search for within our site: Frequently Asked Questions   Error Messages & Solutions Can't Find What You Are Looking For? E-mail our Support Department for Help! Ascentive Representatives are available to answer your email inquiries! Monday – Friday 9am – 5pm EST* * Excluding Major Holidays Click on "Live Support" to begin a live chat session with us. If offline or unreachable, please email us! Whether by email or LiveChat, our Staff is Standing by to Assist You. Click here to contact our Billing Hotline. Copyright © 1998-2008 Ascentive and its licensors. All rights reserved. Windows is a registered trademark of Microsoft Corporation.