Leave Support Center: [HOME]  [TRY 4 - KEEP 1 FREE]  [TRUST AND PRIVACY]  [REVENUE PARTNERS]  [ADVANCED SEARCH]   Sometimes even the best of us hits a snag along the way. Use these troubleshooting guides if you are having a specific problem. Just click on the item that best describes the trouble you are having.     If you need our help, you can contact us from almost any guide and your message will be delivered to the right person. However, chances are you'll find the solution you are looking for right in these pages. Common problems when Ordering, Downloading, Installing, and Using Ascentive Products Ordering Ascentive software. Why do I need a credit card for a free trial subscription? I'd like to order, but I don't have a credit card. The system won't accept my valid credit card. I'm being asked for a reorder code. Downloading my software from the web. I can't find the Download Center. I am using the Download Center and need an alternate solution. I need replacement software. I am seeing a Plugin Error. I click the download button in the Download Center, but all that it downloads to my computer are html files. I'm seeing an error message. Installing the software on my computer. Clicking on the icon does nothing. I need my serial number to install the program. My computer is not automatically rebooting. I'm seeing an error message. Using my Ascentive software. I am having trouble connecting. I need my serial number to use the program. I need my username and password to login. My computer is not automatically rebooting. My screen is completely blank. My custom settings did not change. I'm seeing an error message. For a list of common error messages and answers, Click Here.   • FIND YOUR ANSWER: Enter a word or phrase to search for within our site: Frequently Asked Questions   Error Messages & Solutions Most common Problems: I lost my User ID and Password! I Can't Download! Error 10000 Error 713 "...not a valid Win32 Application" Can't Connect "Please insert Disk #2..." Information on Canceling Can't Find What You Are Looking For? E-mail our Support Department for Help! Ascentive Representatives are available to answer your email inquiries! Monday – Friday 9am – 7pm EST* * Excluding Major Holidays Copyright © 1998-2010 Ascentive and its licensors. All rights reserved. Windows is a registered trademark of Microsoft Corporation.