Have you decided to cancel?
We'll show you possible solutions and where go if you have already decided to cancel. Please be sure to read all of the information on this page.

So while you can, of course, cancel your subscription to any Ascentive service at any time, we'd like to know if our services are not helpful to you, since this is not normal.

And we want to help! Our goal is to have nothing but satisfied customers and we will do everything we can to help you.

Since subscription fees apply to terms or partial terms, subscribers with free trial periods are not eligible for refunds. Once a trial period has ended, customers agree to commit to the total cost of one full term, regardless of when they cancel service. Example: if your paid monthly subscription began on April 17 and cancelled on June 30, you would be billed for three months of service. If your paid annual subscription began on April 17 and cancelled on June 30, you would be billed for twelve months of service.

For annual (prepaid yearly) subscribers:
Once your annual subscription ends, you will not be automatically resubscribed and recharged; your paid subscripion will simply expire and it is not necessary to cancel. Instead, you will be given a special offer if you would like to renew at that time. You will also be sent a courtesy notification of subscription expiration two (2) weeks prior to your paid service automatically expiring.

All other subscribers:
To avoid interruption in service, your subscription is automatically renewed and charged for an additional like term of service (an additional month of service, for example). Your subscripion will continue until you contact us to cancel.