Leave Support Center: [HOME]  [TRY 4 - KEEP 1 FREE]  [TRUST AND PRIVACY]  [REVENUE PARTNERS]  [ADVANCED SEARCH]   Need a helping hand getting an issue resolved? Please use the email contact form below to contact Ascentive’s Support Department. If you are not a customer, please click here to return to the main contact window.  Click here to signup for or cancel email announcements.   There are other download options available to you! Did you have a problem downloading? As much as 10% to 15% if people on the Internet have trouble downloading. It is not uncommon for there to be a problem one moment, only to have it gone in the next. Sometimes a problem can last all day for no apparent reason. This can happen no matter what type of connection you have. Don't worry; it's not your fault! Besides heavy traffic congesting networks, there may be other problems that you are unaware of, such as download management tools working incorrectly (trying to download from authenticate sites, for example). We know it can be frustrating! Rest assured it's not your fault, and there's a solution around the corner. Download Solutions Besides your Download Center, we can offer you links to our alternative download server. We can even send you the software as an email attachment. Just let us know you are having a problem and we'll set you up with an alternate means of getting the software to you. Important software updates are here for you! Important updates for your Ascentive software have recently been released. These latest versions make available certain speed optimizations for newer network adapters and newer algorithms for an overall better performance boost. For the latest enhancements, features, and bug fixes, click here. ActiveSpeed 7.0.9 DOWNLOAD >> Spyware Striker 7.1.0 DOWNLOAD >> BeAware DOWNLOAD >> PC SpeedScan 7.1.2 DOWNLOAD >> ActiveDefender 1.0.92 DOWNLOAD >> Greenlight Guardian 2.1.0.48 DOWNLOAD >> ----> more programs Click here for a list of common questions. Your order information: The following fields are not required. If you cannot locate this information you may leave these next three fields blank. However, please do enter this information if you have it so we can help you as quickly as possible! Your Original Order Reference Number: (example: A50512334676) Most Recent Invoice Number: (if you have one) (example: # 157295796) Credit Card Number: (last six (6) digits) (example: # 126456) *Warning: If you do not include any of the above information, we may not be able to locate you in our database. If you can find this information, please add it to avoid delays. Who are you? Purchaser Name: Account/Sign in Name: Password Your E-Mail Address: (example: myname@aol.com) Re-type your E-Mail to confirm: What Operating System do you use?: Windows 95 Windows 98 Windows Me Windows NT Windows 2000 Windows XP Macintosh Other What is an Operating System? Which program or service are you writing about? ActiveSpeed   ActivePrivacy ActiveDefender   ActiveSweep webROCKET   RAMrocket winROCKET   BeAware ActiveTime   ActivePak PC SpeedScan   Spyware Striker Greenlight Guardian   Entire Order (If you are writing about more than one program or service, please specify them in your message below.) Please choose a subject for this e-mail. The subject should be a brief phrase written to alert the support team of the type of problem you are having (while the actual problem or question should be described in detail in the BODY of the e-mail). If you have previously written e-mail to Ascentive and received a Tracking Number in your auto-response, please enter it into the subject line. By entering your tracking number, your e-mail will have a higher priority. Subject: Please enter your message to Ascentive below. If you saw errors, be sure to include the exact error messages and error numbers with your e-mail and what you did to produce them. If you received an error report, be sure to COPY AND PASTE the entire message to us.   Check here if you would like a dated copy of your message to Ascentive sent to you also. On a scale of 0 to 10, how would you rate your experience with us? 0 1 2 3 4 5 6 7 8 9 10 (poor) (fair) (great!) Today is Fri, Nov 20, 2009 9:00:32 PM PST Your Computer's Unique Signature: 38.107.191.113 38.107.191.113      Before you hit Send, is all of your information correct? Please double check everything, especially any numbers. Free Updates may be available for your software! Click here to see which updates are available for you. Latest Version? If you are having a problem, make sure you are using the latest build of the software. Simply downloading a new version solves 90% of all errors! Click Here to download the most updated versions right away. If you still see an error, just let us know and we will work quickly to resolve the problem. • FIND YOUR ANSWER: Enter a word or phrase to search for within our site: Frequently Asked Questions   Error Messages & Solutions Important software updates! Important updates for your Ascentive software have recently been released. These latest versions make available certain speed optimizations for newer network adapters and newer algorithms for an overall better performance boost. For the latest enhancements, features, and bug fixes, click here. ActiveSpeed 7.0.9 Speed Up Your Internet DOWNLOAD >>   Spyware Striker 7.1.0 Remove All Spyware DOWNLOAD >>   PC Speedscan 7.1.2 Restore PC Performance DOWNLOAD >>   Greenlight Guardian 2.1.0.48 Complete Spam Protection DOWNLOAD >>   BeAware Monitors all Activity DOWNLOAD >>   ActivePrivacy 2.2.134 Your Internet Privacy DOWNLOAD >>   ActiveDefender 1.0.92 Stop Hackers Now DOWNLOAD >>   ActiveSweep 1.0.65 Eliminate Computer Clutter DOWNLOAD >>   ActiveTime 4.0.39 Perfect Time Precision DOWNLOAD >> refer=, sh=, subj=, sendhere=, mailto=support2007@ascentive.com logproblem= Copyright © 1998-2009 Ascentive and its licensors. All rights reserved. Windows is a registered trademark of Microsoft Corporation.