Email Live Support - Ascentive Support

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Need a helping hand getting an issue resolved? Please use the email contact form below to contact Ascentive’s Support Department. If you are not a customer, please click here to return to the main contact window.

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Getting the most out of BeAware

There are four (4) main things you should always check for:

Is your software logged into BeAware.com?
Is monitoring turned on?
Are all of your monitoring options activated?
Are all three lights green on your BeAware program?

Once all of these steps are confirmed, you will be able to see the activity on the PC you are monitoring from www.beaware.com.

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Important Announcement

A new update for BeAware has been released and is now available for download. The latest version is . This important update should solve any issues you were having with BeAware. Please download and install this free update now. For the latest enhancements, features, and bug fixes, click here.

CLICK HERE to skip down to the contact form.

1) Logging in: In order for you to check on BeAware's activity data via BeAware.com, you will need to set your BeAware program up with your BeAware.com login information. You can do this when you first activate BeAware: Click here for more.
2) Turn Monitoring On: Before you can do anything else, you will need to open BeAware, and then turn Monitoring on from the Options menu. Click here for more.
3) Monitoring Options: Make sure you turn on all of your monitoring options. Options include ScreenWatch, ChatWatch, MailWatch, and more. Click here for more.
4) The three green lights: Make sure that all three lights are green at the bottom of your BeAware program. Click here for more.

Click here for a list of common questions.

Your order information: The following fields are not required. If you cannot locate this information you may leave these next three fields blank. However, please do enter this information if you have it so we can help you as quickly as possible!
*Your Original* Order Reference Number:**	(example: A50512334676)
Most Recent Invoice Number: (if you have one)	(example: # 157295796)
Credit Card Number: (last six (6) digits)	(example: # 126456)
*Warning: If you do not include any of the above information, we may not be able to locate you in our database. If you can find this information, please add it to avoid delays.

Who are you?

Purchaser Name:
Account/Sign in Name:
Password
Your E-Mail Address:	(example: myname@aol.com)
Re-type your E-Mail to confirm:
What Operating System do you use?:

Which program or service are you writing about?

ActiveSpeed		ActivePrivacy
ActiveDefender		ActiveSweep
webROCKET		RAMrocket
winROCKET		BeAware
ActiveTime		ActivePak
PC SpeedScan		Spyware Striker
Greenlight Guardian		Entire Order

(If you are writing about more than one program or service, please specify them in your message below.)

Please choose a subject for this e-mail. The subject should be a brief phrase written to alert the support team of the type of problem you are having (while the actual problem or question should be described in detail in the BODY of the e-mail).

If you have previously written e-mail to Ascentive and received a Tracking Number in your auto-response, please enter it into the subject line. By entering your tracking number, your e-mail will have a higher priority.

Subject:

Please enter your message to Ascentive below. If you saw errors, be sure to include the exact error messages and error numbers with your e-mail and what you did to produce them. If you received an error report, be sure to COPY AND PASTE the entire message to us.

Check here if you would like a dated copy of your message to Ascentive sent to you also.

On a scale of 0 to 10, how would you rate your experience with us?

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Today is Fri, Nov 20, 2009 8:47:46 PM PST

Your Computer's Unique Signature:
38.107.191.113
38.107.191.113

Before you hit Send, is all of your information correct?
Please double check everything, especially any numbers.


	Free Updates may be available for your software! Click here to see which updates are available for you.


	Latest Version? If you are having a problem, make sure you are using the latest build of the software. Simply downloading a new version solves 90% of all errors! Click Here to download the most updated versions right away. If you still see an error, just let us know and we will work quickly to resolve the problem.


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Important software updates!

Important updates for your Ascentive software have recently been released.

These latest versions make available certain speed optimizations for newer network adapters and newer algorithms for an overall better performance boost. For the latest enhancements, features, and bug fixes, click here.