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Welcome to Ascentive's Support Center!Customer Testimonial

Getting Errors Fixed

Access your Ascentive Account Information!

Introducing https://access.ascentive.com!

At Access, you may change your billing information, card numbers, email address and even your password by logging into the following secure web page:

Click here! https://access.ascentive.com

You can even see all of your account invoices, check on refunds, or recover a lost password (click on “Forgotten Password” at access.ascentive.com).

Just use your Ascentive sign in name and password (the one you chose when you placed your order) to securely log in and edit your information. Your information will be updated immediately.

* Because your username is the KEY piece of information about you and your order, you will not be able to change your username.

Troubleshooting

  • Download Help Download Help
    Need some help getting your software downloaded? If you aren't sure where to get started, or just need a replacement, check out our Download Center!
  • Frequently Asked Questions Frequently Asked Questions
    Need some clarification about some of our products or services?
  • Error Messages Error Messages
    Get immediate help if you see an error message.

Replace your Lost Programs

Free replacements for premium subscribers and EDS members are available.

Visit our Replacement Center Visit our Replacement Center