Product Support FAQs Error Messages Download Center Contact Us

Getting Errors Fixed

Missing Library File

If your operating system is missing a library file needed for your Ascentive programs to function, you might get an error report, or you might see an error message like these:

  • [filename].DLL or [filename].ocx or one of its dependencies is not correctly registered: a file is missing or invalid.
  • The File [filename].DLL or [filename].ocx is out of date or missing. This program requires a new version.


In order to fix this problem, you'll need to set up and register the library file.

The easiest way to do that is to download the following file that will install and register most of the Library Files used by Ascentive's products

Please use the following URL to download a 5.66 MB (5,935,720 bytes) Ascentive Library Installer.

Right click on the above link and select “Save target as...”


* If you are still getting the error message, please click here to let Ascentive know exactly which library file (.DLL or .OCX) you are missing or to send the full error report (if your program gave you one).


* Return to Library Files (DLL and OCX errors)