Getting Errors Fixed

Replacing RICHTX32.oca

Solution:

In order to fix this problem, you'll need to set up and register the library file.

The easiest way to do that is to download the following file that will install and register most of the Library Files used by Ascentive's products (if you still see the error, try the manual instructions below).

Please use the following URL to download a 5.66 MB (5,935,720 bytes) Ascentive Library Installer.

Right click on the link below and select “Save target as...”
http://www.ascentive.com/support/new/libraryfiles.exe

Alternatively, you may download just the file you are missing and manually register it yourself. Here's how to do it:

1. Download RICHTX32.oca (right click the text on the left and save to your Desktop).
2. Back up your current copy of RICHTX32.oca and copy the new version to the same file location. This file should be located in the WINDOWS\SYSTEM directory on your C: drive (for Windows NT and 2000: \WINNT\system32).
3. Using your mouse, click on the “Start” button and then click on “Run”.
4. According to your Operating System, type the following command to register this library file:
   
   Windows 95, 98, or Me:
   regsvr32 \windows\system\RICHTX32.oca
   
   Windows NT or 2000:
   regsvr32 \WINNT\system32\RICHTX32.oca
   
   Windows XP:
   regsvr32 \windows\system32\RICHTX32.oca
5. You should see a message saying “DllRegisterServer ... succeeded”
   

If you are getting an error telling you that the file is missing, then you are not typing the command in correctly. You will need to type it in *exactly* as as shown above for your operating system.

* Please note that there is a SPACE after "regsvr32" and before the rest of the command.

You should probably copy and paste the command so that you are unable to
mistype it.

Download RICHTX32.oca now (right-click on the link and select “Save Target as...”).

* Return to Library Files (DLL and OCX errors)

• I lost my User ID and Password!
• I Can't Download!
• Can't Connect
• “Please insert Disk #2...”

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• If you do not see your error number or message listed on this page, please let us know!
  Our staff will work quickly to resolve any problem.
• If your program created an
  Error Report, please Copy and Paste the report to us. The report will tell us exactly how and why the error occurred, and what version of the software you are running.

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