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Returns & Cancellations

Why have you decided to cancel?

To begin, we want to know why you have decided to cancel your service since this is not normal. Start by clicking one of the statements below that best describes the reason why you want to cancel today.

If none of the cancellation reasons below match yours, please click on “Other.”
Or, click the “Do Not Cancel” button if you have found your answer and do not wish to cancel.

• I do not know how to use the software.
• I can't download the software.
• BeAware is not recording.
• I did not get a speed increase with ActiveSpeed.
• I have a new computer and don't need it anymore.
• I have broadband Internet now and don't need ActiveSpeed anymore.
• I can't or do not want to pay a subscription fee.
• My Internet Provider already offers a similar service free.
• Too difficult to use.
• Software Can't Connect
• Other